Return & Refund Policy
Last Updated: June 13, 2026
KEINA Publishing, operated by Keina Corp ("KEINA Publishing," "Company," "we," "our," or "us"), specializes in the sale of digital products, including but not limited to planner templates, journal templates, notebook templates, publishing resources, and related downloadable content.
Please read this Return & Refund Policy carefully before making a purchase.
DIGITAL PRODUCTS
All products sold through KEINA Publishing are digital products delivered electronically.
By purchasing from KEINA Publishing, you acknowledge and agree that all products are provided in digital format and are subject to the terms of this Return & Refund Policy.
RETURNS
Because our products are delivered digitally and cannot be physically returned, KEINA Publishing does not accept returns of digital products.
Once a digital product has been purchased and delivered, it cannot be returned, exchanged, or surrendered in the same manner as a physical product.
NO REFUNDS
All sales are final.
KEINA Publishing does not offer refunds, returns, exchanges, credits, or cancellations for digital products purchased through the Website.
By completing a purchase, you acknowledge and agree that:
• You have reviewed the product description prior to purchase.
• You understand the product is delivered in digital format.
• You acknowledge that all purchases are final and subject to this Return & Refund Policy.
• You waive any right to request a refund based solely on a change of mind, purchasing in error, misunderstanding the product, lack of use, business circumstances, personal preferences, or similar reasons.
CUSTOMER RESPONSIBILITY
Customers are responsible for reviewing all product descriptions, features, licensing information, compatibility requirements, and other relevant details before completing a purchase.
If you have questions regarding a product, we encourage you to contact us prior to purchasing.
TECHNICAL ISSUES
If you experience a legitimate technical issue that prevents access to a purchased product, KEINA Publishing will make commercially reasonable efforts to assist in resolving the issue.
Examples may include:
• Corrupted files
• Incomplete downloads
• Incorrect file delivery
• Broken download links
• Technical delivery errors
Where appropriate, replacement files or alternative delivery methods may be provided.
Technical assistance does not constitute a refund and does not create an obligation to issue one.
UNAUTHORIZED TRANSACTIONS
If you believe a purchase was made fraudulently or without your authorization, please contact your payment provider and notify us promptly at contact@keinapublishing.com.
We reserve the right to investigate claims of unauthorized transactions and cooperate with payment processors, financial institutions, and legal authorities where appropriate.
CHARGEBACKS AND PAYMENT DISPUTES
Customers agree to contact KEINA Publishing before initiating a chargeback or payment dispute whenever reasonably possible.
We reserve the right to provide relevant transaction records, download records, communications, and other supporting documentation in response to any payment dispute, chargeback investigation, or claim.
EXCEPTIONS
Except where prohibited by applicable law, no refunds, returns, exchanges, credits, or cancellations will be granted.
Nothing contained in this Refund Policy shall limit any rights that cannot lawfully be excluded under applicable consumer protection laws.
MODIFICATIONS TO THIS POLICY
KEINA Publishing reserves the right to modify, revise, or update this Refund Policy at any time.
Any modifications shall become effective upon publication on the Website. Continued use of the Website following publication of any revisions constitutes acceptance of such changes.
CONTACT INFORMATION
Questions regarding this Refund Policy may be directed to:
KEINA Publishing
Operated by Keina Corp
Email: contact@keinapublishing.com
Website: https://keinapublishing.com